Support
Find help below, or see what to include when contacting us at the bottom of this page.
Installation
Download IRONCHILD, run the installer, then sign in with the same email and password you use on this website. If Windows or your browser shows a warning that the file isn't commonly downloaded, this is expected for a newly-published installer and does not mean the file is unsafe.
Account / Login
Forgot your password? Use the password reset link from the sign-in screen. If you signed up but never received a confirmation email, check your spam folder before contacting support.
License
After subscribing, your license appears automatically — usually within seconds — under Active Sessions → Account & License inside the app. If it hasn't appeared after a few minutes, contact support with your account email.
Payment
All payments are processed by Stripe. If a charge fails, Stripe will retry automatically and notify you by email. IRONCHILD never has access to your full card number.
Product Access
Most of the app is unavailable until your account has an active trial or subscription. If you believe your access is restricted in error, contact support.
General Support
Anything not covered above — reach out using the contact information below.
How to Contact Support
The fastest way to reach us is inside IRONCHILD itself: open the app, sign in, go to Active Sessions → Support, and submit a request. Your account and license are identified automatically, and you'll see our reply in the same place - no separate inbox to check.
A direct email address for support has not been confirmed yet - the in-app path above is the real, working channel today.
What to Include in Your Request
- The email address on your IRONCHILD account
- Your plan (Trial or Professional)
- A short description of the problem
- A screenshot, if it helps explain the issue
Never include your password, full card number, or any other credential in a support request.